Posted on 14th Dec 2009 @ 11:57 AM

With Many customers emailing us regarding not having to pay for registered post we have decided to re-instate this option.  Please read our new postage options below to for a clear understanding of our services. 

We are now providing a slightly cheaper service

Australia Post - (Not Registered) Item not replace or refunded if it goes missing (Regular Parcels)

As it states - We will not replace or refund any items that go missing whilst using this service.  We do not like to use this service as it does not provide any protection for our customers parcels, but we understand that some customers may wish to risk it as they may live in a safe area and never had any problems in the past.  Using this service means there is NO way of tracking or locatining your article.  If an item is returned to us then we will contact you for redelivery - however, as with all our parcel redelivery charges will apply (see Returned parcels section below).

Registered post - Signature Required

We still have the registered post option for our customers that require security for their parcels.  Items are insured and will be replaced if lost in transit.  

Express post - Signature Required

 Unfortunately Australia post does not insure or compensate for its express post parcels (We are surprised that Australia post doesn't offer any such services for their express articles!).  In the past we have replaced items that have gone missing during transit - Whilst this situation does not occur very often, we are no longer replacing items that go missing using the express post services.   

Returned Articles

Gone were the days when you could RTS a parcel for free.  Australia post are now charging for this service!  Articles are charged at full postage rates to be returned.  If an item is returned to us then we will contact you for redelivery however you will be liable for return charges and redelivery fees.  

To avoid this please ensure that you address your parcels correctly.  If it is going to a business address ensure the company name is put on the parcel and if applicable the floor / level that the article should be delivered to.   If you are waiting on a parcel to arrive please contact us or your local post office incase it is awaiting collection.

If you have any questions please do not hesitate to contact us at info@lullabyconceptions.com