Returns Policy

Returns Policy

Can I get a refund for change of mind?

On the condition that the goods are returned to Lullaby Conceptions within 10 business days from the date the goods were dispatched to you and that the items are still in their original packaging and condition as they were purchased. The goods must not have been used or damaged. You must pay the postage fees for sending the item back to us. Refunds exclude postage costs.

How do I Return an Item?

If you need to return an item, simply login to your Account, view the order using the ‘Complete Orders’ link under the ‘My Account’ menu and click the ‘Return Item(s)’ button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item& you should then receive a notification in your Paypal account. Please allow 2 weeks from the date we receive your returned order, for you to receive a refund.